Knowing that a personal conversation is much better than a speech announcement for solving technical problems, when you call the Rutenbeck hotline, you will be directly connected to a qualified person and not with a computer.

Personal advice:


For quick personal advice and technical support feel free to call the Rutenbeck hotline at the following times:

Monday to Friday 
between 07:30 a.m. and 12:00 p.m.
between 12:30 p.m. and 15:00 p.m.


Technical Support:
+49 23 55 82-111


Commercial Support:
+49 23 55 82-137




If you should have a Rutenbeck product, which does not work properly anymore, our service center will help.
Send the defective product to:

Wilhelm Rutenbeck GmbH & Co. KG
Niederworth 1-10
58579 Schalksm├╝hle

Within short period of time, you will receive an estimate to decide whether a repair makes sense or not.Of course, defective devices which are still within the guarantee period will be replaced free of charge.


Wilhelm Rutenbeck GmbH & Co. KG | contact | imprint | general terms and conditions